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 Policies, Terms & Conditions

Treatment Protocol Policy

  • All clients must be willing to complete and sign a medical record during initial consultation

  • The client may be requested to remove some outer items of clothing to facilitate treatment

  • All clients under the age of 18 years MUST be accompanied by a parent or legal guardian

  • All clients participate in treatments understanding that I am not a doctor, if you have serious concerns about your health please see your GP first or call me to discuss.

  • The best treatment results happen when there is good dialogue between therapist and client regarding levels of comfort, pain reduction, pressure on tissues etc.  Please be open to this. 

  • All treatments must be paid for at the time of the appointment or in advance.  I do not offer credit terms or monthly accounts.

Cancellation Policy

  • All clients who cancel bookings within 24 hours of their appointment time will be liable to pay the full fee for their booking, payable before any subsequent treatments take place.

  • If you need to reschedule an appointment and give me at least 24 hours notice, I will do my very best to see you at the earliest opportunity.

Privacy Policy

  • The data that you provide me with on your client record form is confidential

  • The UK Information Commissioner's Office and the EU GDPR both require me to treat my client record forms as medical records, and store them securely.

  • I am required to archive your client records for 7 years after the date of your last treatment, or in the case of under 18's, 7 years after the client's 18th birthday.

  • Your data always remains your data, you are free to request a copy of your client record from me at any time.

  • I will not discuss any aspect of your client records or share your data with other professionals without asking your consent first, we must be in agreement on that course of action

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